Return & Refund Policy

Effective Date: July 4, 2026

At GPUVault, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains your rights, our return process, and how refunds are handled.

By placing an order with GPUVault, you agree to this policy.

1. Return Eligibility

You may request a return if:

• The item was delivered damaged.
• The item is defective or not functioning as intended.
• You received the wrong product.
• The item is significantly different from its description.
• You changed your mind and the product is eligible for return under applicable consumer laws.

To be eligible for a return, the item should:

• Be in its original condition.
• Include all original accessories and packaging whenever reasonably possible.
• Show no unnecessary signs of misuse or intentional damage.

2. Return Period

Customers may request a return within 30 days of receiving their order.

Where applicable under European consumer protection laws, eligible customers may also exercise their statutory right of withdrawal within the legally required period.

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items may not be eligible for return unless they arrive damaged or defective:

• Gift cards
• Downloadable digital products
• Software activation keys
• Personalized or custom-made products
• Products intentionally damaged after delivery
• Items with missing essential components due to customer actions

Nothing in this section limits any mandatory consumer rights provided by applicable law.

4. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incomplete
• Incorrect

Please contact us as soon as reasonably possible after delivery.

To help us process your request quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging, if applicable

We will review your request and provide an appropriate solution.

5. Return Process

To start a return, please contact:

Support: support@gpuvault.store

Please include:

• Order number
• Full name
• Email address
• Reason for the return
• Photos if the item is damaged or defective

Please do not send any item back until return instructions have been provided.

Unauthorized returns may delay processing.

6. Return Shipping

If the return is due to:

• Our error
• A defective item
• A damaged item
• An incorrect shipment

GPUVault will generally cover the reasonable return shipping costs where applicable.

If the return is requested for personal preference or a change of mind, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

7. Inspection

Once your returned item is received, it will be inspected.

During inspection, we verify:

• Product condition
• Reported issue
• Completeness of the return
• Eligibility under this policy

Inspection is typically completed within a reasonable timeframe after receipt.

8. Refunds

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Refunds normally include:

• Product price
• Applicable taxes paid

Original shipping charges may not be refundable unless required by law or the return results from our error.

Depending on your payment provider, refunds may take several business days to appear in your account.

9. Replacements

When appropriate, we may offer a replacement instead of a refund.

Replacement requests are subject to product availability.

If the original product is unavailable, we may offer:

• A comparable replacement
• Store credit
• A full refund

10. Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is not possible, you may request a return after delivery in accordance with this policy.

11. Lost Packages

If your package appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the package is confirmed lost, we will provide an appropriate resolution, which may include:

• A replacement
• A refund
• Store credit

12. Refused Deliveries

If a customer refuses delivery without a valid reason or fails to receive the shipment after multiple delivery attempts, any refund may be reduced by shipping, handling, or return costs where permitted by applicable law.